You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us
Dear K&F customer, After you send the email, our customer service staff will reply to your email promptly during office hours. If you do not get a reply, maybe the email will be bounced due to the reason it was sent. Please try to send it again. We will do our best to solve your problem.
Dear K&F customer, Our accountant will complete the refund within 3-6 business days. We will refund to the account that you used to pay us. (Refunds on holidays will be delayed.) Thank you very much for your support and understanding. If you do not receive it in 3- 6 days, please kindly contact us through email.
When you receive your item, please check your item carefully. If the package appears damaged, 
please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
1. Please Subscribe Kentfaith Youtube, there are many operation videos
2. Please check on the listing page
3. CONTACT US for help.
Dear K&F customer, After you place an order, your mailbox will receive our order confirmation email. Then you can use the KF-ORDER-0-00000 order number to check your order on our website.
Dear K&F customer, The logistics order number will be sent to the mailbox where you placed the order 2-3 days after you place the order. If you still do not receive the email, please check whether the email account you filled in when placing the order is accurate.
Dear K&F customer, It will take a while for logistics and information update in the system. Please wait patiently. We will also notify the logistics company to deliver your package as soon as possible.
Dear K&F customer,We have warehouses in DE,UK,US,AU,CHN. We need to see what you are buying, and check the inventory of the warehouse where you choose to ship. Logistics delivery time depends on which country you are sending to. If the product you buy is in stock in our overseas warehouse, we will ship it directly from the local warehouse. But if the product you bought is not in stock in the local warehouse, then we will ship it to you from other warehouses. If the goods are shipped from a local warehouse, the logistics time is about 3-7 days. To ship from other warehouses, it will take about 3-15 days. Because of COVID-19, the efficiency of logistics will be slower than usual, please don't worry. I also notified the logistics company to deliver your package as soon as possible.

You can make a logistics query on the link through your order code.

1.After the goods is shipped, a shipping notice email will be sent to you. Please pay attention to check your parcel. It will contain the tracking number and tracking websites if the order is tracked.
2. On the website bottom, there is a button of LOGISTICS TRACKING, you can choose to put your ORDER ID, or email address to check your order status
3. You can also refer to information below:

Air mail with tracking number:
EMS express: //
DHL: //
UPS: //

4. If none of them can help you track the goods well, please CONTACT US.