No, rejecting a package can easily cause it to be lost, except in the case of customer service authorization. If you reject a package privately, 
1. Free shipping orders: K&F Concept will deduct 20% of your order amount to compensate for the loss of shipping costs.
2. Express shipping orders: K&F Concept will deduct the shipping fee you paid, and returning shipping fee and tax fee are responsible by you. 
3. Some refused parcel can arrive our shipping service's overseas warehouse, if you still need it, just need to pay shipping fee A$12 of for resend parcels 
4. K&F Concept will not issue refunds if local customs dispose of rejected packages.

The logistics tracking number will be sent to the mailbox or upload to your order where you placed the order 2-3 days after you place the order. If you still do not receive the email, please check whether the email account you filled in when placing the order is accurate or contact us for help.

1).Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2).The delivery time of pre-sale orders is subject to the information on the page.
3).Some unavoidable external factors like COVID-19 may cause delays in delivery
If you don't receive any shipping confirming over three days after the payment is made, please CONTACT US to check.

4).Please refer to the Shipping & Delivery for details.

Yes, wherever you are, we will be able to deliver the products to you. FedEx or DHL might in some cases apply a nominal "remote area charge".  This is very rare but can happen when your delivery address is too far from the main logistics centers and only express shipping can reach there. If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue.  You will need to pay an extra fee(depends on the parcel weight) to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we may cancel this order for you.

Dear K&F customer, Please provide our customer service staff with the model of the product you want to replace and your order number within 2 days. We will replace it for you. but if it has been shipped out, we can not change it anymore. All orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered.

Dear K&F customer, 1-2 days after you place the order. We need to pack your purchased products. After packing, we will hand it over to the logistics company to start shipping.

Cancellations can be processed for any order as long as they have not been shipped. All orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered. otherwise, is too late to cancel it once shipped out.

Dear K&F customer, When you use "Boleto" to complete your payment, this payment channel usually takes about 1-3 business days to transfer the amount to our website and account. After the system receives the amount in a few days, the order will be displayed on the website. At that time, we will process your order as soon as possible.

There are 2 reasons why an order might not appear in your Order List.

1. The payment system encountered an error when you placed the order(failed order);
2. You placed your order as guest (without logging in to a Kentfaith account first).

If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then CONTACT US by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.

1. If your order has not been shipped out, we can change the address for u/ but if it has been shipped out, we can not change it anymore. All orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered.
2. If the parcel was returned due to wrong address/buyer reasons but can be resend, you will need to pay for the resend shipping fee of A$12, thanks for understanding.